Return & Refund Policy

At Charlie's Party Shop, we want your shopping experience to be as joyful as possible. If, for any reason, you need to return a product you ordered from our website, here's how to do it!

🎉 14-Day Return Policy: You have a full 14 calendar days from the date of delivery to return your product for a refund.

🎁 Unbox the Happiness: To be eligible for a return, make sure the item(s) is unopened, still in its original packaging, and you have your magical Return Authorization Number (RMA). To get your RMA, just send a quick message to our awesome customer service team at info@charliespartyshop.com. They'll guide you on your return adventure. Keep in mind, returns without an RMA will be sent back to you.

🛒 Late to the Party: If you decide to return an item after the 14-day mark, don't worry. We'll turn it into store credit, so you can continue the fun shopping spree at charliespartyshop.com.

🚚 Shipping Dance: While we can't refund the original shipping and handling charges, we'll keep the good vibes rolling when it comes to returns.

✉️ Send the Fun Back: Pack your return in a prepaid, insured, and traceable method and send it to the return address below. Don't forget to keep an eye on your return tracking information until we've processed your refund:

Charlie's Party Shop Returns
87 N. Raymond Ave.
Pasadena, CA, 91103

📆 Time for a Chat: For any more questions, or if you're thinking about wholesale returns, our customer service team is here for you. Just drop them an email from Monday to Friday, 8 am to 4 pm, and they'll make sure your return journey continues to be a blast.

So, whether it's a change of heart or a need for something different, returning at charliespartyshop.com is as easy and fun as the shopping itself! 🌟