Processing time is typically 2 business days.

All orders are shipped from Pasadena, CA.

Delivery times are dependent upon the receiving address and are as follows: West Coast addresses: 2-3 business days, Southern and Midwestern states: 4-5 business days, East Coast addresses: 5-7 business days

Shipping times are not guaranteed and may vary based on location, time of year, and weather conditions.

Shipping times can be influenced by location, the time of year, and weather conditions.

Charlie's Party Shop is not responsible for any delays in shipping caused by the carrier.

Yes, you should receive tracking information once your order has been shipped.

For any additional questions or concerns, please contact our customer support at info@charliespartyshop.com (we respond within 24 hours).

We accept all major credit cards, PayPal, Shop Pay, Google Pay and Meta Pay.

Items can be returned within 14 days of purchase with the receipt. Unopened items in their original packaging qualify for a full refund.

Contact info@charliespartyshop.com within 14 days of delivery, providing the order number from the original email receipt. Unopened items in original packaging qualify for a refund, excluding shipping costs. Return shipping is the buyer's responsibility; customer service will provide the return address.

Seasonal holiday items can't be returned within 14 days before the holiday, and some seasonal items are final sale. For damaged items, contact customer service with your order number and photos for an exchange or refund.

Upon receiving your return, and if it adheres to our policy, we will initiate a refund using the original payment method. Please allow up to seven working days for the refund to process, depending on your bank or payment provider. The refund will exclude the initial shipping cost.

Kindly share the discount code you received so we can investigate the issue. If necessary, we'll provide an alternative code with the same discount value. If you've paid for your order without the applied discount, don't worry! Just provide your order number and discount code, and, if valid, we'll gladly process a refund for the discount amount.

Of course! Just email us at info@charliespartyshop.com and if the order has not yet shipped, we will gladly add it on!

We value customer feedback and are committed to enhancing our service. If you've experienced quality issues or damages, please inform us for a prompt refund or replacement. For quality and damage concerns, we may request images. Customers can contact info@charliespartyshop.com with their order number.

Absolutely- please email us your order number within 30 minutes of placing your order and we will gladly write a beautiful hand-written note to the recipient.

To cancel an order, contact us at info@charliespartyshop.com within 30 minutes of placing your order, Monday to Friday, 8 am to 6 pm PST. Orders placed over the weekend will continue to ship, as our offices are closed on Saturday and Sunday. Once an order has shipped, it cannot be cancelled.

Our design process involves a meticulous collaboration among our designers, illustrators, and crafters. Drawing inspiration from both timeless and contemporary designs worldwide, we carefully curate our collections.

For the latest promotions, sign up for our mailing list. Keep in mind that discount codes may not be combined.